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Business Documents
Rural and remote health workers have expressed a need for access to a range of business documents to help them in their day to day work.
The following links to useful websites have been provided, and any suggestions on the types of documents listed, or other sources would be welcome.
It should be noted that a wide variety of documents exist, and their purposes are often quite different according to the organisation they are used in.
Strategic Plan - this document is usually a long range plan (commonly five years) developed at a high level in the organisation. It often includes the organisation's mission, vision, values and goals/objectives and sets the organisation's future direction. It should be informed by current legislation, policy and the environment the organisation works within; and in turn provides direction for the next level(s) of planning in the organisation.
Examples:
Northern NSW Oral Health Network - Strategic Plan
Business Plan - this document describes the operational intentions of the organisation (or section of the organisation). In small business this document can also include the organisation's financial plan, but in many cases it simply operationalises a higher level plan, eg Strategic Plan/Corporate Plan. Examples:
NSW Dept State & Regional Development - Business Planning Guide
Strategic Business Plan - this document is a combination of the strategic plan and the business plan.
Example:
NSW Department of Toursim, Sport and Recreation - Sample Strategic Business Plan
Business Case - this document analyses the pros and cons of a particular proposal, including the resources required and the risks associated with it. Often it will include alternative proposals and identify the risk and benefits of doing nothing. Additional descriptions can be found on the following links:
WA Department of Health Business Case Guidelines
Australian College of Health Service Executives - Presentation
Examples/templates:
SA Department of Health - Nurse Practitioner Business Case Template
Australian Divisions of General Practice Business Case Study - Nursing in General Practice
Crestfern Business Case - Industry Engagement Project
Scoping Paper - this document should identify and scope the issues surrounding a particular subject. It should give the reader an understanding of the current situation, regardless of their previous knowledge on the subject. Examples:
Queensland Health - Scoping Paper
European Commission - Animal Health Advisory Committee
Australasian Centre for Police Research
Performance Appraisal/Development Plan - in managing staff, the performance appraisal and/or development plan are well used tools, with proven results. Some additional information is contained on this link: National Centre for Education and Training on Addiction - Performance Appraisal
Templates:
SA Department of Further Education, Employment, Science and Technology
Council of Social Service of NSW
Publications Guidelines - this document provides guidance on how to write documents within the NSW Health system, eg layout, punctuation, referencing etc; and is accessible through the NSW Health Intranet (for employees of the NSW Health Department and NSW Public Hospitals).
www.internal.health.nsw.gov.au/pubs/p/pdf/pubguide.pdf
Please forward any suggestions or feedback on the above to: anne.field@gwahs.health.nsw.gov.au
Last Updated: 06 October 2009